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ALL107 - The Importance of Effective Communication in Health Care (1.0 HR)

Purpose: People working the health care setting will gain knowledge and skills related to basic communication. Objectives: 1. Explain three ways effective communication in the health care workplace affects patient health. 2. List at least five barriers to effective communication. 3. Explain the concept of active listening, including what to convey and what not to convey.4. Discuss models of effective communication in teamwork, including AWARE, SBAR, and Do Not Pass Rule. 5. Describe three styles of facing conflict and four techniques for reducing conflict. 6. Define three cultural cues that influence communication between health care professionals and patients. 7. Summarize overcoming barriers to communicating with people who have disabilities including using people first language.